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Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
Our customer support is available monday to friday: 8am-8:30pm. Average answer time: 24h
Q1: What's your minimum order quantity for tire export?
Our standard MOQ is one 20ft container (approximately 200-300 tires depending on tire size and type). For initial trial orders from new partners, we can accommodate mixed containers with multiple tire models and sizes. This allows you to test different products in your market without overcommitting. Contact our sales team to discuss a container configuration that matches your market needs.
Q2: Which countries do you ship to?
We export to 45+ countries across Africa, the Middle East, Southeast Asia, and Latin America. Our main shipping routes depart from Qingdao Port to major destinations including Lagos (Nigeria), Mombasa (Kenya), Durban (South Africa), Jebel Ali (UAE), Ho Chi Minh City (Vietnam), and Santos (Brazil). For countries with SONCAP, GCC, or INMETRO requirements, we pre-handle certification documentation to ensure smooth customs clearance at your port.
Q3: What certifications do your tires have?
Our tires hold seven international certifications: DOT (U.S. Department of Transportation), ECE (UN Economic Commission for Europe), GCC (Gulf Cooperation Council), INMETRO (Brazil), CCC (China Compulsory Certification), SONCAP (Nigeria), and ISO9001 Quality Management. Each certification targets a specific market requirement — for example, SONCAP is mandatory for Nigeria imports, while INMETRO is required for Brazil. We'll provide the relevant certification documents with your shipment.
Q4: How long does shipping take?
Typical ocean freight transit times from Qingdao Port: West Africa (35-45 days), East Africa (25-35 days), Middle East (20-25 days), Southeast Asia (10-15 days), Latin America (30-40 days). Production lead time is 15-25 days after order confirmation for standard models. For urgent orders, we offer priority production scheduling (subject to factory capacity). We recommend placing orders 60-75 days before you need the tires in your warehouse.
Q5: Can you provide samples or technical data sheets?
Yes. We provide free technical data sheets (PDF) for all tire models, including dimensional drawings, load/speed ratings, tread depth, and application recommendations. Physical samples can be arranged — we'll ship 1-2 sample tires per model via air freight (typically 5-7 days) or include them in your next container at no extra freight cost. Sample cost is refunded against your first full container order.
Q6: Do you offer OEM or private labeling?
We offer two paths for brand customization. Option A — OEM Manufacturing: We produce tires under your brand name and sidewall design (MOQ: 2 containers per pattern). Option B — Private Label Program: For our in-stock Fedcoin patterns, we can add your company's sidewall marking alongside the standard Fedcoin branding (MOQ: 1 container). Both options include custom packaging design support. Lead time for OEM is 30-45 days; private label is 15-20 days.
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